Technical Support Specialist
What We Offer 🚀 Make a Real Impact: help revolutionize surgical education worldwide! 🌍 International Team: join a diverse crew with 10+ nationalities. 📚 Learning & Development: access training,
About Incision
At Incision (www.incision.care), our mission is to revolutionize surgical training and ensure that every patient receives the best possible care. We collaborate with surgical professionals and teams worldwide, sharing expertise through our award-winning e-learning platform, featuring 2D & 3D modules, augmented reality, and virtual reality applications.
Our Core Values
đź’™ Impact & Excellence: we strive for innovation and excellence in surgical education
đź“š Learn, Grow, and Share: knowledge should be shared, and we help each other thrive
🤝 Teamwork Unleashed: we support, challenge, and celebrate each other’s success
Role Overview
We are seeking a Technical Support Specialist who can confidently combine technical support
responsibilities with structured manual QA work. This role suits someone with hands-on
experience who is comfortable balancing support duties, on-call availability, and quality
assurance activities.
Your role:
• Handle technical support incidents beyond first-line complexity
• Perform in-depth troubleshooting, root cause analysis, and follow-up
• Participate in a 24/7 on-call rotation
• Execute structured manual testing, including regression, validation, and acceptance testing
• Ensure proper documentation of incidents, test cases, and test results
• Collaborate closely with development, QA, and product teams to improve system quality
• Contribute to improving support and testing processes
What You Bring đź’Ş
Bachelor's degree in IT, computer science, or a related field is preferred.
English fluency is a must.
Medior-level experience (2+ years of experience in technical support, QA, or a related role)
Manual QA experience (test execution, validation, defect reporting)
Comfortable working in on-call rotations
Strong analytical and problem-solving skills
Ability to work independently while coordinating with multiple teams
Nice to Have!
Experience with ticketing systems, monitoring tools, or test management tools
Understanding of software development or release processes
- Department
- Tech
- Locations
- Incision Egypt Office
- Remote status
- Hybrid
A Place to Grow, Belong, and Make an Impact
At Incision, we believe people do their best work when they feel supported, trusted, and valued. That’s why we put just as much care into our team as we do into our technology.
We’re a purpose-driven company, but we’re also a people-driven one.
Whether you're a developer, a nurse educator, a designer, or a commercial lead, you’ll find a workplace that’s warm, collaborative, and committed to your growth. We don’t just hire talent, we nurture it.
Life at Incision
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At Incision, we give talented people real ownership over meaningful challenges in healthcare. I love that our impact is measurable and the work we do directly supports surgical teams and ultimately improves patient care. If you are driven, ambitious, and want to build something that truly matters, this is a place where you will grow quickly, be challenged, and make a lasting difference.
Jeff Perales
CEO Incision USA & Chief Customer Officer
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Creating educational content at Incision is an exciting way to put my 15 years of perioperative experience to use. I work with a dynamic international team of surgical, tech and business professionals who are driven to provide meaningful learning materials to perioperative professionals. I continue to grow personally and professionally every day as part of the Incision team!
Aimee Space
Product Owner - Medical Content
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We work together on beautiful products with a passionate team. I love that. Collaboration is the key to success. We are curious, open to improvements and happy to share our knowledge. Especially by doing it together, there is a huge WOW factor. Successes are certainly celebrated!
Sylvia Agterberg
Customer Success Manager BeNeLux
Incision Egypt Office
About Incision
Incision is a healthtech company dedicated to helping surgical teams perform at their best. We provide smart, user-friendly tools that give perioperative and sterile processing professionals access to the knowledge they need—anytime, anywhere.
Our solutions are used in hospitals and training programs across more than 50 countries, helping improve surgical workflows, reduce stress, and support better outcomes for patients and teams alike.
Founded by healthcare professionals, we’re driven by one mission: to support the people who care for others.