Customer Success Manager (Healthcare/Saas)
About Incision
At Incision (www.incision.care), our mission is to revolutionize surgical training and ensure that every patient receives the best possible care. We collaborate with surgical professionals and teams worldwide, sharing expertise through our award-winning e-learning platform, featuring 2D & 3D modules, augmented reality, and virtual reality applications.
Our Core Values
💙 Impact & Excellence: we strive for innovation and excellence in surgical education
📚 Learn, Grow, and Share: knowledge should be shared, and we help each other thrive
🤝 Teamwork Unleashed: we support, challenge, and celebrate each other’s success
Scaling Up!
Als Customer Success Manager ben je onderdeel van het Customer Success-team van Incision. Je bent verantwoordelijk voor de implementatie, onboarding en het succes van onze klanten: ziekenhuizen en medische onderwijsinstellingen die werken met ons online leerplatform en de Incision Assist-app voor protocolondersteuning op de werkvloer.
Je begeleidt implementatietrajecten van eerste briefing tot succesvolle livegang en zorgt ervoor dat eindgebruikers onze oplossingen optimaal benutten. Daarbij werk je samen met stakeholders op alle niveaus binnen ziekenhuisorganisaties — van de werkvloer tot het management.
Your Role
Implementeren en uitrollen van onze producten bij ziekenhuizen en onderwijsinstellingen
Begeleiden van onboarding en training van eindgebruikers
Vaststellen van succescriteria samen met klanten
Managen van klantrelaties en -tevredenheid gedurende de contractperiode
Regelmatige check-ins om gebruik, adoptie en samenwerking te optimaliseren
Beheren van contractverlengingen en minimaliseren van churn
Signaleren van nieuwe kansen (bijv. upsell of aanvullende producten)
Nauw samenwerken met interne teams om best practices te delen en te verbeteren
Requirements
2–5 jaar ervaring met projectimplementaties en/of customer success binnen B2B/SaaS of de zorg
Ervaring in de gezondheidszorg is een vereiste, bij voorkeur met kennis van het operatiekamercomplex
Sterke projectmanagement- en communicatievaardigheden
Klantgerichte, proactieve en zelfstandige werkhouding
Gestructureerd, nauwkeurig en analytisch
Enthousiasme voor onderwijs, innovatie en kwaliteitsverbetering in de zorg
Bereidheid om te reizen binnen Nederland en België
Vloeiend in Nederlands en Engels (basis kennis)
Beschikbaar voor 32–40 uur per week
What we offer
🚀 Make a Real Impact: help revolutionize surgical education worldwide!
🏢 Cool & Modern Office: work in a stylish, pet-friendly space in Amsterdam.
🌍 International Team: join a diverse crew with 10+ nationalities.
📚 Learning & Development: access training, courses, and growth opportunities.
🍻 Thursday Borrel: unwind with your team at our weekly get-together!
🏡 Hybrid Work Model: flexibility to work remotely and from our Amsterdam HQ.
📈 Career Growth: expand your skills in a fast-paced, innovative environment.
💻 Top-Notch Equipment: choose between Apple or Microsoft laptop, plus office monitor & tools.
💡 Inspiring Team: collaborate with medical professionals and cutting-edge innovators.
🔷 Flexible Work Options: 2 days a week.
🥪 Free Lunches & Snacks: enjoy delicious meals and treats at the office!
🎉 Team & Social Events: regular gatherings to connect, learn, and have fun.
💰 Competitive Salary: get rewarded for your skills and expertise.
🚆 Travel Allowance: support for commuting costs.
🏦 Pension Plan: secure your future with our retirement benefits.
🧠 Mental Health Support: access well-being resources through OpenUp.
👔 Casual Scale-Up Environment: work in a dynamic, fun, and inspiring atmosphere!
🌈 Diverse & Inclusive Workplace: be part of an open-minded, supportive culture where everyone is valued.
- Department
- Customer Success & Implementation
- Locations
- Incision Headquarters - Amsterdam
- Remote status
- Hybrid
A Place to Grow, Belong, and Make an Impact
At Incision, we believe people do their best work when they feel supported, trusted, and valued. That’s why we put just as much care into our team as we do into our technology.
We’re a purpose-driven company, but we’re also a people-driven one.
Whether you're a developer, a nurse educator, a designer, or a commercial lead, you’ll find a workplace that’s warm, collaborative, and committed to your growth. We don’t just hire talent, we nurture it.
Life at Incision
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At Incision, we give talented people real ownership over meaningful challenges in healthcare. I love that our impact is measurable and the work we do directly supports surgical teams and ultimately improves patient care. If you are driven, ambitious, and want to build something that truly matters, this is a place where you will grow quickly, be challenged, and make a lasting difference.
Jeff Perales
CEO Incision USA & Chief Customer Officer
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Creating educational content at Incision is an exciting way to put my 15 years of perioperative experience to use. I work with a dynamic international team of surgical, tech and business professionals who are driven to provide meaningful learning materials to perioperative professionals. I continue to grow personally and professionally every day as part of the Incision team!
Aimee Space
Product Owner - Medical Content
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We work together on beautiful products with a passionate team. I love that. Collaboration is the key to success. We are curious, open to improvements and happy to share our knowledge. Especially by doing it together, there is a huge WOW factor. Successes are certainly celebrated!
Sylvia Agterberg
Customer Success Manager BeNeLux
Incision Headquarters - Amsterdam
About Incision
Incision is a healthtech company dedicated to helping surgical teams perform at their best. We provide smart, user-friendly tools that give perioperative and sterile processing professionals access to the knowledge they need—anytime, anywhere.
Our solutions are used in hospitals and training programs across more than 50 countries, helping improve surgical workflows, reduce stress, and support better outcomes for patients and teams alike.
Founded by healthcare professionals, we’re driven by one mission: to support the people who care for others.