Customer Implementation Manager - US
About Incision
At Incision (www.incision.care), our mission is to revolutionize surgical training and ensure that every patient receives the best possible care. We collaborate with surgical professionals and teams worldwide, sharing expertise through our award-winning e-learning platform, featuring 2D & 3D modules, augmented reality, and virtual reality applications.
Our Core Values
💙 Impact & Excellence: we strive for innovation and excellence in surgical education
📚 Learn, Grow, and Share: knowledge should be shared, and we help each other thrive
🤝 Teamwork Unleashed: we support, challenge, and celebrate each other’s success
Scaling Up!
To strengthen our team, we are looking for a Customer Implementation Manager – Support with a background as a Circulator/Scrub Nurse, based in the US.
In this role, you will work closely with our current Implementation Managers to help ensure smooth and efficient hospital projects. Leveraging your OR experience, you’ll support backend implementation tasks that allow our Implementation Managers to stay focused on driving projects forward with our hospital partners.
Your responsibilities will include ensuring the accuracy and quality of data entered into the app, preparing project materials, and handling configuration or administrative steps that keep implementations on track. You’ll also assist with aligning hospital data and workflows, contribute to continuous improvement of our Incision Assist app, and provide additional support to hospital staff where needed.
This is an important supporting role within the team, designed to enhance efficiency, quality, and speed of our implementations — helping our customers and our team achieve success.
Your Role
Support the implementation and rollout of Incision's solutions for hospital partners.
Collaborate with customers to understand their needs and translate them into practical applications in our products, particularly the Incision Assist app.
Provide training and support to surgical personnel, surgeons, and other medical staff in using our technology.
Create medical content and review protocols for the app, ensuring they meet customer requirements.
Support large projects and oversee organization and completion on agreed timelines.
Continuously work on improving customer satisfaction and implementation processes.
Collaborate with other departments within Incision to further develop the app and our products.
Travel as needed to various locations worldwide for installations, training, and support.
Remote work from home.
Requirements
You have at least 5 years of experience as a Surgical Circulator/Scrub Nurse.
You have fluency in English, both spoken and written.
You have a tech-savvy mindset and are comfortable with computers and software, fluent in Google and Microsoft Programs.
You have a strong customer-oriented mindset, teamwork skills, and problem-solving abilities.
You have a passion for understanding customer needs and can translate them into practical applications in our products.
You have the ability to work independently and manage processes efficiently to meet deadlines.
You have the willingness to occasionally travel nationally for work.
What We Offer
🚀 Make a Real Impact: help revolutionize surgical education worldwide!
🌍 International Team: join a diverse crew with 10+ nationalities.
📚 Learning & Development: access training, courses, and growth opportunities.
📈 Career Growth: expand your skills in a fast-paced, innovative environment.
💻 Top-Notch Equipment: choose between Apple or Microsoft laptop, plus office monitor & tools.
💡 Inspiring Team: collaborate with medical professionals and cutting-edge innovators!
🎉 Team & Social Events: regular gatherings to connect, learn, and have fun.
🧠 Mental Health Support: access well-being resources through OpenUp.
👔 Casual Scale-Up Environment: work in a dynamic, fun, and inspiring atmosphere!
🌈 Diverse & Inclusive Workplace: be part of an open-minded, supportive culture where everyone is valued
If you're ready to use your OR expertise in a new and exciting way, apply today and become an ambassador for our Assist app in the OR, helping to shape the future of surgical education!
- Department
- Customer Success & Implementation
- Locations
- Incision Postoffice USA
- Remote status
- Fully Remote
A Place to Grow, Belong, and Make an Impact
At Incision, we believe people do their best work when they feel supported, trusted, and valued. That’s why we put just as much care into our team as we do into our technology.
We’re a purpose-driven company, but we’re also a people-driven one.
Whether you're a developer, a nurse educator, a designer, or a commercial lead, you’ll find a workplace that’s warm, collaborative, and committed to your growth. We don’t just hire talent, we nurture it.
Life at Incision
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At Incision, we give talented people real ownership over meaningful challenges in healthcare. I love that our impact is measurable and the work we do directly supports surgical teams and ultimately improves patient care. If you are driven, ambitious, and want to build something that truly matters, this is a place where you will grow quickly, be challenged, and make a lasting difference.
Jeff Perales
CEO Incision USA & Chief Customer Officer
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Creating educational content at Incision is an exciting way to put my 15 years of perioperative experience to use. I work with a dynamic international team of surgical, tech and business professionals who are driven to provide meaningful learning materials to perioperative professionals. I continue to grow personally and professionally every day as part of the Incision team!
Aimee Space
Product Owner - Medical Content
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We work together on beautiful products with a passionate team. I love that. Collaboration is the key to success. We are curious, open to improvements and happy to share our knowledge. Especially by doing it together, there is a huge WOW factor. Successes are certainly celebrated!
Sylvia Agterberg
Customer Success Manager BeNeLux
Incision Postoffice USA
About Incision
Incision is a healthtech company dedicated to helping surgical teams perform at their best. We provide smart, user-friendly tools that give perioperative and sterile processing professionals access to the knowledge they need—anytime, anywhere.
Our solutions are used in hospitals and training programs across more than 50 countries, helping improve surgical workflows, reduce stress, and support better outcomes for patients and teams alike.
Founded by healthcare professionals, we’re driven by one mission: to support the people who care for others.